Legal · global
Delivery, refund & withdrawal policy
How products are delivered, and one refund policy written to satisfy the strictest applicable law (EU + UK), which means everyone else in the world is covered too. Digital products have one inherent quirk — once you download, the law in most countries lets us treat the sale as final.
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Where you bought matters.This site has no checkout of its own. Products are bought on Gumroad or Polar, and books on Amazon. Each platform’s own checkout and refund terms apply. On top of that, we honour the 14-day refund for products you have not downloaded and the 30-day refund for defective files if you email support@toolgenx.com. The refund is then issued through the platform you bought on.
Delivery
Everything we sell is digital — templates, prompt packs, toolkits. Delivery is electronic and immediate: when payment is confirmed, the platform you bought on gives you the download link, and a confirmation email goes to the address you entered at checkout. Nothing physical ships, there is no carrier, and there are no delivery charges. If the download does not arrive or cannot be opened, email support@toolgenx.com — we fix access or refund in full within 30 days.
The short version
- Have not downloaded yet? Full refund inside 14 days, no questions asked.
- Already downloaded? No refund.
- File is defective or you cannot access it? Full refund or replacement for 30 days, regardless of where you live.
- Wrong product / duplicate charge? Full refund for 14 days, downloaded or not, in good faith.
How to start a refund
Email support@toolgenx.comwith the email you used to buy and the platform you bought on (Gumroad or Polar). We reply in 24–48 hours and process inside 14 days. The refund is handled through that platform. For books bought on Amazon, Amazon’s own refund process applies.
Region-specific notes
European Union, United Kingdom, EEA
14-day right of withdrawal applies under Directive 2011/83/EU and UK Consumer Contracts Regulations 2013, with the digital-content exception in Article 16(m). EU residents can also use the Online Dispute Resolution platform at ec.europa.eu/consumers/odr/.
Türkiye
Mesafeli Sözleşmeler Yönetmeliği Madde 15(ğ) uyarınca, indirilmemiş dijital içerikler için 14 günlük cayma hakkı vardır; indirme başladıktan sonra cayma hakkı düşer. Tüketici Hakem Heyeti’ne başvurma hakkınız saklıdır.
United States + Canada
Federal law does not require a refund window for digital goods, but state and provincial consumer-protection laws (UDAP, BPCPA, etc.) protect against defective or misrepresented products. We voluntarily honour a 30-day replacement/refund window for defective files worldwide, which exceeds the minimum required by these laws.
Australia, New Zealand, Japan, Switzerland, others
Local consumer-protection laws — Australian Consumer Law, Japan’s Specified Commercial Transactions Act, and similar — protect you against products that are not as described or not fit for purpose. This policy is designed to be at least as generous as those minimums.
Repeated refund requests
If the same buyer requests more than three refunds in a 30-day window, we may pause future purchases pending a quick conversation. This is to prevent abuse, not to discourage legitimate refunds. UK Consumer Rights Act Section 22 and EU CRD recital 49 support this.
What “downloaded” means
A product counts as downloaded once its file has been downloaded from the platform you bought on. Browsing the product page, adding to cart, or starting checkout do not count.
Questions?
Email support@toolgenx.com. We do not gatekeep refunds — if you bought something that is not right for you and you have not downloaded it, you will get your money back.